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Professional projectStock management with Saint-Gobain

Saint-Gobain: stock management for windshield fitters

Sekurit Service, a Saint-Gobain subsidiary, supplies windshield fitters. With my team, we designed a platform where fitters track their stock of consumables, place orders and earn loyalty points.

Confidential work.

Person using a laptop showing the platform dashboard: purchase tracking, consumables and loyalty points.
The dashboard: purchases, consumables and loyalty points.
Role
UX/UI Designer
Duration
3 months
Tools
  • Field interviews
  • User testing
  • UX Research
  • UX/UI Design
  • Project management
  • Service blueprint

Result

We presented Sekurit Service with a platform where fitters track their stock, order at the right time and earn loyalty points. With my team, we received a grade of 18/20.

On this page

The project in detail

Context

A 3-month project with Sekurit Service, a Saint-Gobain subsidiary. The platform is a Sekurit Service tool for its windshield fitter customers, who often run their own business.

Problem: Fitters complained that they weren't well informed about their stock of consumables. Yet they had to manage it themselves and order at the right time.

Key decision

Connect stock management to ordering. Fitters check their stock before buying, and the cart flags what they already have. A loyalty program encourages them to come back to the platform.

Approach

  1. A large UX Research phase, with field interviews.
  2. A service blueprint to map the journey and its pain points.
  3. Designing services tailored to fitters: stock check before purchase, inventory, stock notifications, loyalty program.
  4. Many rounds of user testing to validate the solution.
User journey map: stages, touchpoints, actions, emotions, pain points and opportunities, from the initial need to receiving the order.
The user journey map, from the initial need to receiving the order.
User flow of the fitter's journey: buying windshields on the Sekurit Service website, checking stock, inventory form, notifications, loyalty program (Silver, Gold, Diamond tiers) and quarterly report exported as a PDF.
The fitter's journey: from purchase to stock management, through to loyalty and a report for their accountant.
Laptop showing the launch page of the stock management service: savings, optimized materials, loyalty program.
The launch page of the stock management service.
Platform cart screen, with an alert showing the stock of consumables already available.
The cart flags the stock of consumables already available.
Database schema of the platform: Users, Orders, OrderDetails, Stocks, Products, Categories, Cart, Wishlist and Payment tables, linked together.
The technical architecture: data tables and their relationships, from product to payment.

What it shows

I start from the field before drawing a screen. The interviews and the service blueprint put the solution where the problem actually was: information about stock.

Learnings

This project taught me that an interface problem is often a service problem. Mapping the whole journey reveals pain points that a single screen doesn't show.

Shall we talk?

A project, a question or just want to chat? Write to me, or find me on LinkedIn.

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